The legislation of the Republic of Latvia stipulates that the owner of an online store must specify the terms of delivery and return of goods, as well as the right of withdrawal. Such a provision is called a distance contract (Cabinet Regulations).
Online store regulations/distance contract
In this online store, the seller of the offered goods on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following Agreement:
The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer's order.Delivery and Payment Procedure
- The buyer places an order for goods through this website, specifying the type and quantity of goods to be ordered. The buyer has the option to pay for the goods using the payment tools integrated into the online store or by paying the invoice prepared by the seller and sent to the buyer by email. The invoice is prepared electronically and is valid without a signature.
- Goods will be delivered using your chosen delivery method. Delivery must be paid for additionally, unless otherwise indicated in the shopping cart when ordering the goods. Full delivery costs are visible in the shopping cart.
- Delivery time depends on the goods and the delivery method.
- Once you have placed your order, you will receive an order confirmation with information about your order in your email.
- If you wish to return the goods, you can do so within 14 days of receiving them (postmark or courier confirmation) by writing a goods return application and sending it to SIA DPM Ltd by email: [email protected]. To receive your money back, the goods must be sent back by mail, parcel machine, or courier—undamaged and in the original packaging—within 14 days (postmark or courier confirmation) from the moment of receipt. The money for the goods, including delivery costs, will be refunded to the bank account indicated in the goods return application. The client is responsible for returning the goods. The withdrawal form can be downloaded HERE .
Additional information:
Before receiving the shipment, you must present an identity document to the courier.
In cases where external shipment packaging damage is detected, the recipient has the right to refuse the shipment, after jointly drawing up a damage report with the courier.
Delivery is carried out throughout the territory of Latvia, the Baltics, and Europe.
Right of withdrawal
1) What to do if the product is not suitable for you, or you have changed your mind about keeping the product in your possession?
In this case, you have the right to exercise the right of withdrawal. The right of withdrawal is the consumer's right to unilaterally withdraw from the contract (cancel the order) within a specified period, without paying a penalty, interest, or compensation for losses. The Cabinet of Ministers of the Republic of Latvia Regulation No. 207 "Regulations on Distance Contracts" stipulates that consumers have the right to withdraw from the contract within 14 calendar days and return the product purchased in the online store to the seller. (The right of withdrawal does not apply to food and consumable goods.)
Section 12, sixth part of the Consumer Rights Protection Law of the Republic of Latvia stipulates that the consumer is responsible for maintaining the quality and safety of the goods during the withdrawal period. SIA DPM Ltd. reserves the right to refuse the buyer the right of withdrawal if the goods are worn and/or damaged, if they are not in their original packaging, or if the packaging is significantly damaged (except in cases where it is not possible for the consumer to open the packaging without damaging it), in order to protect the goods from damage or deterioration.
The consumer addresses the written withdrawal to the person whose name (company), first name, surname, and address are indicated in the withdrawal form. Sending the withdrawal within the specified period terminates the contract and releases the consumer from any contractual obligations, except for costs related to returning the goods to the manufacturer, seller, or service provider.
The consumer is obliged to return the goods to the manufacturer, seller, or service provider within 14 days after sending the written withdrawal (if the goods or item have been received). The manufacturer, seller, or service provider is obliged to refund the consumer the amount paid for the goods or service, together with all interest, within seven days after receiving documents confirming the payment, up to the moment of contract termination.
2) What to do if the goods or service do not comply with the terms of the contract?
In this case, you have the right to submit a claim to the seller of the goods or the service provider regarding the non-compliance of the goods or service with the terms of the contract within two years from the date of purchase of the goods or receipt of the service.
A consumer who has been sold or given for use a product that does not comply with the terms of the contract is entitled to request that the seller of the goods perform one of the following actions:
appropriately reduce the price of the product;
eliminate the non-compliance of the product with the terms of the contract or reimburse the consumer for the expenses incurred in eliminating the non-compliance;
exchange the product for the same or an equivalent product that would ensure compliance with the terms of the contract;
cancel the contract and refund the amount paid by the consumer for the product.
A product or service does not comply with the terms of the contract if:
it does not meet the requirements specified in regulatory enactments or normative technical documents, as well as the usual requirements — it does not possess the properties and performance usually inherent to products of the same type and which the consumer can reasonably expect, taking into account the nature of the product;
it is not suitable for the purposes specified in normative technical documents or the technical passport, but if such do not exist — for the purposes for which products of the same name and description are usually used;
it is not suitable for the purposes for which the consumer chose the product and about which he/she directly or indirectly informed the seller when concluding the contract, except in cases where the seller could not understand such special purposes at the time of sale and the consumer had no justified reason to rely on the seller's competence and judgment;
it does not correspond to the properties, or its configuration does not correspond to the configuration that the seller indicated with product samples or models at the time of concluding the contract or making the offer;
it is not packaged, but packaging is necessary to protect the product from damage or deterioration;
misleading, false, incomplete or unclear (illegible) information has been provided about it or no information has been provided at all, and therefore the product cannot be used for its intended purpose or it causes or may cause a threat to the consumer's property, health, life or the environment.
Download the withdrawal form HERE.
SIA DPM Ltd. refunds money for returned goods by bank transfer to the bank account specified in the form.
In case of questions or uncertainties, you can contact us by phone: +37126416696 or by email: [email protected]
The buyer cannot exercise the right of withdrawal if:
- the ordered goods cannot be returned due to their nature, or they deteriorate quickly or are quickly consumed;
- the ordered goods are made specifically for the Buyer according to an individual order;
- the buyer has opened the packaging of an audio recording, video recording, or computer program.
Section 12, paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the goods during the period for exercising the right of withdrawal." The seller reserves the right to refuse the buyer the right of withdrawal or to withhold a compensation fee if the goods are damaged, have been carelessly treated during use, or if the instructions have not been followed, if the original packaging of the goods has been lost, or if the packaging is significantly damaged.
Data Processing
By entering the necessary information when placing an order, the Buyer confirms that they have read and agree that the data provided by them will be used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.